Privacy Policy
At OnlineCraftWala, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.
1. What Information We Collect
When you purchase something from OnlineCraftWala, we collect the personal information you give us such as your:
Name
Shipping and billing address
Email address
Phone number (if applicable)
When you browse our site, we also automatically receive your computer’s IP (Internet Protocol) address to help us learn about your browser and operating system.
2. How We Use Your Information
We use your information for purposes such as:
Processing and fulfilling orders
Communicating order status
Sending updates, promotions, or newsletters (only with your permission)
Improving our website experience
Preventing fraud and maintaining security
With your consent, we may also send emails about our store, new products, and other updates.
3. Sharing Your Information
We may share your information with:
Our company entities, agents, or trusted third parties who assist with our services or marketing activities
Business partners in the event of joint ventures or promotions
Legal authorities if required to comply with legal obligations
In connection with a business transfer, such as a merger, acquisition, or sale of assets
We ensure that any third party handling your data maintains confidentiality and uses the information solely for the agreed purpose.
4. Email Communication
You have full control over the emails you receive from us. If you no longer wish to receive marketing emails, you may unsubscribe using the link provided in our communications. Please allow a short period for your preferences to be updated.
5. Deleting Your Information
You may request deletion of your personal data at any time by contacting our Customer Service team. Please note that deleting your information may result in account cancellation or restricted access to certain features of the website.
6. Data Security
We implement commercially reasonable security measures to protect your information. However, no method of transmission over the Internet is entirely secure. By using our site, you acknowledge this risk.
If you are located outside India, please be aware that your information may be transferred to and processed in India, where our servers are located.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Your continued use of our services means you accept any changes. We recommend reviewing this page periodically.
8. Phishing and Fraud Protection
OnlineCraftWala will never request sensitive information such as credit card details or identification numbers via non-secure or unsolicited emails or phone calls. If you receive suspicious communication, please report it to us immediately.
9. Shipping and Delivery
Within India: 5–7 business days
Rest of the World: 10–15 business days
10. Contact Us
If you have any questions about this Privacy Policy or anything related to your personal information, you can contact us via the Contact Us page at the bottom of the site.