Refund Policy
At OnlineCraftWala, we take pride in offering beautifully handcrafted home decor items and are committed to delivering a delightful shopping experience. If you’re not completely satisfied with your purchase, we’re here to assist you.
1. Eligibility for Refunds
You are eligible for a refund only under the following conditions:
The product you received is defective, damaged, or incorrect.
The refund request must be made within 3 days of receiving your order.
The item must be unused, in its original condition, and packaging.
2. Non-Refundable Items
Please note that the following items are not eligible for a refund:
Customized or personalized products.
Items that have been used, altered, or washed.
Clearance or sale items.
3. How to Initiate a Refund
To request a refund, please follow these steps:
Email us at onlinecraftwala2016@gmail.
Your order number
A clear description of the issue
Photos of the defective, damaged, or incorrect item
Our support team will review your request and respond within 2-3 business days.
If your request is approved, we’ll send you instructions for the return process (if required).
4. Refund Process
Refunds will be initiated only after we receive and inspect the returned item.
Once approved, the refund will be processed and credited to your original method of payment within 7 working days.
Shipping fees are non-refundable.
5. Exchanges
If you received a damaged or incorrect item and would prefer an exchange over a refund, please mention this in your email.
Exchanges are subject to availability.
6. Late or Missing Refunds
If you haven’t received your refund after the stated period:
Check your bank account
Contact your credit card company, as it may take some time for the refund to reflect
Still need help? Reach out to us at onlinecraftwala2016@gmail.
7. Contact Us
For any refund-related questions or assistance, please contact us:
Email: onlinecraftwala2016@
Phone: +91-9315547210
Thank you for shopping with OnlineCraftWala. Your satisfaction means everything to us!